Kristine Brown, Support Engineer

...To say she was an incredible leader would be an understatement. She completely transformed our support department, scaling the team from just three to 35 members while implementing processes that revolutionized how we worked. Under her leadership, our first response time improved from days to just minutes, and the refund rate dropped significantly thanks to the data-driven strategies she created and owned.

[She] developed and maintained our chatbot AI, showcasing her ability to leverage technology to enhance customer experiences. Beyond her technical and organizational skills, she personally handled escalated tickets with a level of care and professionalism that set the standard for the entire team.

But what truly sets Tiffany apart is her people-first leadership style. She worked tirelessly to foster a safe and supportive environment, always advocating for her team and prioritizing our well-being. Her empathy, kindness, and genuine care for everyone around her made her not just a great leader but I am confident in saying the greatest lead I have ever had. She didn’t just lead the team—she built a culture we were proud to be part of.

I wholeheartedly recommend Tiffany to any organization lucky enough to have her. Her impact is profound, her leadership unmatched, and her dedication to excellence inspiring. She deserves an opportunity where her talents and heart will be recognized and valued.

Kristine Brown
Support Engineer