Headshot of Tiffany James, an expert in product strategy, customer experience, and business operations.

The job market is changing, so I decided to change how I navigate it

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Instead of chasing opportunities, I built a space where the right opportunities can find me. Think of it as a Shopify store -- but the product is me. If you're here, you're looking for someone who can solve complex problems and drive real impact.
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Tiffany James
Executive Fixer

Case Studies
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Product Management

ThriveBot: From Concept to Execution

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  • Personal branding concept: A product-style info card featuring Tiffany James, highlighting skills, experience, and key attributes as a professional.
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TIFFANY JAMES: YOUR UNFAIR ADVANTAGE IN LEADERSHIP & STRATEGY

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Case Studies

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  • Implementing and Elevating NPS at ThriveCart: A Data-Driven Approach to Customer Sentiment

    Implementing and Elevating NPS at ThriveCart: A...

    I designed and implemented ThriveCart’s first-ever NPS tracking system, transforming it from an unmeasured metric into a core company-wide initiative. By building structured reporting, educating stakeholders, and recommending a dedicated...

    Implementing and Elevating NPS at ThriveCart: A...

    I designed and implemented ThriveCart’s first-ever NPS tracking system, transforming it from an unmeasured metric into a core company-wide initiative. By building structured reporting, educating stakeholders, and recommending a dedicated...

  • ThriveCart Refund Process: Turning Data into Actionable Insights

    ThriveCart Refund Process: Turning Data into Ac...

    I transformed ThriveCart’s refund strategy by shifting leadership’s focus from restricting refunds to addressing root causes. Through data-driven insights, I identified key product and support pain points driving refund requests....

    ThriveCart Refund Process: Turning Data into Ac...

    I transformed ThriveCart’s refund strategy by shifting leadership’s focus from restricting refunds to addressing root causes. Through data-driven insights, I identified key product and support pain points driving refund requests....

  • ThriveBot: From Concept to Execution

    ThriveBot: From Concept to Execution

    I designed, built, and launched ThriveBot, an AI-driven chatbot that reduced ticket volume by 42% and improved response times by 36%, allowing support agents to focus on complex cases. By...

    ThriveBot: From Concept to Execution

    I designed, built, and launched ThriveBot, an AI-driven chatbot that reduced ticket volume by 42% and improved response times by 36%, allowing support agents to focus on complex cases. By...

  • Building ThriveCart’s Support Organization from the Ground Up

    Building ThriveCart’s Support Organization from...

    I transformed ThriveCart’s support function from an unstructured, two-person team into a fully operational department, reducing first response time from 6 days to under 1 hour. By implementing structured workflows,...

    Building ThriveCart’s Support Organization from...

    I transformed ThriveCart’s support function from an unstructured, two-person team into a fully operational department, reducing first response time from 6 days to under 1 hour. By implementing structured workflows,...

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